Terms & Conditions
CONFIRMATION & PAYMENT
- For bookings of 8 or fewer people, you may reserve your preferred date and time online and pay at the time of booking. We are unable to reserve via email; it is not possible to pay cash at the time of the lesson.
- For larger or custom groups of more than 8 people, the cost is €40 per person. Please first register on our website ; once we have created your booking for the requested number of people, you may pay through the website to confirm.
CANCELLATION and NO-SHOWS
- You may cancel your lesson up to two days (48 hours) prior to your booking time for a refund minus a €25 admin fee per reserved boat (this fee covers our unrecoverable expenses when you book).
- If you cancel your lesson within 48 hours of the lesson start date, or fail to appear for your lesson, there is no refund.
- If we have to cancel your lesson due to inclement weather, we will attempt to reschedule it during your stay. If we are unable to coordinate a alternative time, we will refund your payment minus a €5 admin fee. (Do remember that the weather on the lagoon changes continually, rain can clear within 30 minutes and you’ll enjoy a pleasant, dry lesson.)
- You may reschedule your lesson within 48 hours of lesson time at no charge; within 48 hours and up to lesson start time you must contact us to reschedule. You may request to reschedule within 4 hours of the lesson start time for €60.
- Your instructor will wait at your appointed meeting place for 30 minutes. If you do not appear or if we do not hear from you within that time, your lesson will be considered cancelled and not eligible for refund. If you are going to be late, contact us at firstname.lastname@example.org, or send an SMS, iMessage, Signal or Whatsapp to one of the numbers at the bottom of our web page.
- Note that if you are late for your lesson, it may be cut short as lessons run back to back and there will likely be another after yours.
TO CANCEL OR RESCHEDULE
Sign into your account, select the lesson, and cancel or adjust date. Once you cancel, we will issue your refund.